Careers at EMA

Human Resources/Organizational Development (HR/OD) Manager

The HR/OD Manager (HRODM) will assist the COO in the day-to-day activities of the Human Resources Department to promote corporate values, shape a positive culture, ensure diversity, and provide a positive and productive work environment. 

Additionally, this position will entail assessing training needs, monitoring training programs, recruiting, hiring, conducting onboard trainings, overseeing performance management, benefits, grievances, and compliance matters.

This role reports to:
Chief Operating Officer

Key Responsibilities

Human Resources Responsibilities


  • Establish, maintain, and update human resources policies, processes, procedures, and recruitment processes. 
  • Maintain and update employee handbook (issuing annually on Jan 1) and develop HR policy manual.


  • Lead an organization-wide strategy for recruiting and onboarding a high-quality and diverse workforce leveraging networking, staff referrals, online sourcing, talent pipeline organizations, and recruiting technologies.
  • Manage all stages of the candidate hiring process, including candidate screening and selection. 
  • Ensure the hiring manager and interview team are prepared for the interview process and that interviews are conducted in an efficient, consistent, and professional manner
  • Work closely with the hiring manager on job position statements, salary offers, and eventual hiring/onboarding plan for new employees.
  • Manage the distribution and completion of all paperwork for new hires; review employee benefits with new hires.
  • Develop an internship program to assist EMA in managing organizational needs.


  • Oversee the design and delivery of trainings, processes, and tools that achieve effective leadership development, succession planning/planned job movement, retention, and change management to strengthen staff satisfaction, recognition, engagement, and open and effective communication across the organization.
  • Manage ongoing assessments of the workplace to determine employee engagement and satisfaction

Performance Management

  • Create and manage a structure to ensure that all staff members are evaluated annually and that EMA is in compliance with performance management. 
  • Oversee continuous improvement of an effective performance review system linking individual performance to EMA’s strategic plan, organizational outcomes, values, and core competencies.
  • Ensure that EMA’s performance review process effectively encourages collaboration, openness, career tracking, and goal setting.


  • Appropriately investigate and resolve grievances and complaints; develop and assist in implementing performance improvement plans; coordinate termination proceedings involving exit interviews, separation documents, etc.
  • Together with management, provide employee relations and counseling support to all staff members as necessary.


  • Lead EMA’s various benefit plan designs ensuring they are attractive, competitive, and affordable.
  • Provide senior management with up-to-date information for effective benefits administration and staffing decisions.
  • Manage the open enrollment process, the benefits, and the FSA and HRA programs; work with external benefits consultants to review all options and present recommendations to Leadership Team.


  • Build EMA’s compensation philosophy and structure; continually monitor compensation for management and field positions to ensure EMA remains competitive in the market.

Educational Requirements

  • Bachelor’s Degree in Human Resources, Organizational Development or other related fields

Experience Qualifications 

  • Human Resource certification is preferred but not required
  • Excellent leadership and organizational abilities
  • Excellent written and oral communication skills
  • Knowledge of HR systems and databases
  • Demonstrable experience with HR metrics
  • People oriented and results driven
  • Exemplary ability to manage multiple tasks using independent judgment and discretion
  • Proven working experience as an HR Generalist or HR Manager

To Apply:

Candidates who share our passion for excellence are encouraged to send their resume and a cover letter (including salary requirements) to Please reference HRODM2021 in the subject line. No phone calls, please.

Apply Now


The Enrollment Management Association offers our employees a Total Rewards package, which includes compensation and a range of market-relevant benefits. We believe in compensating well for excellent work. We balance our total rewards with pay and provide great benefits.

Paid Time Off & Holidays

We want you to take time off for you and your family. We offer up to 25 days of vacation, 10 sick days, 3 personal days plus 13 federal holidays.

Health & Income Protection

We offer medical, dental (at no cost to you), vision (at no cost to you), short-term and long-term disability, group life insurance and more.

Paid Maternity Leave & Parental Leave

We believe that having that time to spend with your family is important. We offer 8 weeks of paid maternity leave and 2 weeks of paid parental (secondary caregivers) leave.

Work from Home & Remote Workers

We offer opportunities to work from home up to two days per week for suitable positions and we have positions that allow for remote employees.


We offer Employee Assistance Program and gym and fitness membership fee reimbursement up to a certain amount.

Tuition Reimbursement

We are dedicated to developing a capable and knowledgeable workforce.  We provide financial support to employees who participate in externally sponsored educational courses.


We offer a retirement plan that employees can participate upon hire with a very generous employer contribution following an employee contribution of just 2%. We also provide you with the option to invest in a Health Savings Account, Flexible Spending Account and Dependent Care Account.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request reasonable accommodations by sending an email to

Equal Employment Opportunity

The Enrollment Management Association is committed to the principles of equal employment opportunity. It is the policy of The Enrollment Management Association to recruit, hire, and promote for all positions and to administer all Human Resource matters such as wages, benefits, assignments, promotions and all other terms and conditions of employment without regard to race, color, religion, creed, sex, national origin, citizenship status, ancestry, age, disability, sexual orientation, gender identity or expression, marital status, genetic disposition, veteran status, or any other basis protected by federal, state, and/or local law.