The Product Manager, Product Operations & Maintenance, is responsible for optimizing the operational function and delivery of products. This position seeks an individual who is skilled at aligning and prioritizing requirements across product, technology and internal teams to ensure product success.
The primary focus of this role will be to align our product, technology and internal teams to deliver on a comprehensive user journey across our product portfolio. You will collaborate with key stakeholders to identify and prioritize customer support and internal business requirements, provide insights and strategies to increase engagement and usability of our products, and help inform the direction of our product portfolio with an emphasis on operational efficiency. This role will be responsible for the definition, planning and hands-on execution of product enhancements necessary to driving this operational efficiency throughout the product life cycle.
The ideal candidate should be motivated to continually learn and improve, highly organized, an excellent communicator, and results-driven.
We want you to take time off for you and your family. We offer up to 25 days of vacation, 10 sick days, 3 personal days plus 13 federal holidays.
We offer medical, dental (at no cost to you), vision (at no cost to you), short-term and long-term disability, group life insurance and more.
We believe that having that time to spend with your family is important. We offer 8 weeks of paid maternity leave and 2 weeks of paid parental (secondary caregivers) leave.
We offer opportunities to work from home up to two days per week for suitable positions and we have positions that allow for remote employees.
We offer Employee Assistance Program and gym and fitness membership fee reimbursement up to a certain amount.
We are dedicated to developing a capable and knowledgeable workforce. We provide financial support to employees who participate in externally sponsored educational courses.
We offer a retirement plan that employees can participate upon hire with a very generous employer contribution following an employee contribution of just 2%. We also provide you with the option to invest in a Health Savings Account, Flexible Spending Account and Dependent Care Account.