Careers at EMA

Product Manager, Product Operations & Maintenance

The Product Manager, Product Operations & Maintenance, is responsible for optimizing the operational function and delivery of products. This position seeks an individual who is skilled at aligning and prioritizing requirements across product, technology and internal teams to ensure product success.

The primary focus of this role will be to align our product, technology and internal teams to deliver on a comprehensive user journey across our product portfolio. You will collaborate with key stakeholders to identify and prioritize customer support and internal business requirements, provide insights and strategies to increase engagement and usability of our products, and help inform the direction of our product portfolio with an emphasis on operational efficiency. This role will be responsible for the definition, planning and hands-on execution of product enhancements necessary to driving this operational efficiency throughout the product life cycle.

The ideal candidate should be motivated to continually learn and improve, highly organized, an excellent communicator, and results-driven.

This role reports to:
Senior Director of Product, Product & Technology

Key Responsibilities

  • Partner with the product, technology and support service team to identify, track and prioritize product requirements to improve product efficiency, functionality, usability and engagement for our end users. 
  • Develop content, strategies and solutions with the product and technology teams to address gaps in the user experience.
  • Convey product vision to achieve business goals and end-user needs for increased product efficiency and functionality
  • Partner with product, technology and critical stakeholders to define and implement end-user surveys and usage data tracking strategies. Synthesize usage data into actionable insights. 
  • Lead product and project management efforts regarding end-user support, engagement and data gathering priorities
  • Partner with product and marketing teams on storytelling initiatives to further define and develop user journeys.
  • Build and implement tools and processes to drive scalability and improved support initiatives across product operations.
  • Develop a system for documenting critical product updates, training artifacts and knowledgebase articles that will support the end-user journey and inform internal stakeholders.
  • Partner with product and technology teams to drive operational excellence.

Educational Requirements

  • Bachelor’s degree and 3+ years of product management or product data analysis experience

Experience Qualifications 

  • Strong written and verbal communication skills to convey technical information in an easily understandable format for various audiences.
  • Proven ability to develop and present insightful data findings, data analyses and user journey recommendations
  • Experience developing and nurturing interpersonal relationships across teams to enhance collaboration and partnership opportunities
  • Desire to be the champion of process improvements and efficiencies across the organization
  • Strong project management, facilitation and documentation skills
  • Passionate about user journeys and engaging customer experiences
  • Proficient use of Jira or equivalent tool for product planning and execution
  • Proficient use of Google Drive/Sheets/Docs, Smartsheets, Clickup, or other tools for product management and requirements gathering and documentation
  • Scrum certified product manager or equivalent a plus
  • Experience working in product management for K-12/academic markets is preferred but not required.
  • Salesforce experience is preferred but not required.

To Apply:

Candidates who share our passion for excellence are encouraged to send their resume and a cover letter (including salary requirements) to Please reference PMPOM2021 in the subject line. No phone calls, please.

Apply Now


The Enrollment Management Association offers our employees a Total Rewards package, which includes compensation and a range of market-relevant benefits. We believe in compensating well for excellent work. We balance our total rewards with pay and provide great benefits.

Paid Time Off & Holidays

We want you to take time off for you and your family. We offer up to 25 days of vacation, 10 sick days, 3 personal days plus 13 federal holidays.

Health & Income Protection

We offer medical, dental (at no cost to you), vision (at no cost to you), short-term and long-term disability, group life insurance and more.

Paid Maternity Leave & Parental Leave

We believe that having that time to spend with your family is important. We offer 8 weeks of paid maternity leave and 2 weeks of paid parental (secondary caregivers) leave.

Work from Home & Remote Workers

We offer opportunities to work from home up to two days per week for suitable positions and we have positions that allow for remote employees.


We offer Employee Assistance Program and gym and fitness membership fee reimbursement up to a certain amount.

Tuition Reimbursement

We are dedicated to developing a capable and knowledgeable workforce.  We provide financial support to employees who participate in externally sponsored educational courses.


We offer a retirement plan that employees can participate upon hire with a very generous employer contribution following an employee contribution of just 2%. We also provide you with the option to invest in a Health Savings Account, Flexible Spending Account and Dependent Care Account.


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Equal Employment Opportunity

The Enrollment Management Association is committed to the principles of equal employment opportunity. It is the policy of The Enrollment Management Association to recruit, hire, and promote for all positions and to administer all Human Resource matters such as wages, benefits, assignments, promotions and all other terms and conditions of employment without regard to race, color, religion, creed, sex, national origin, citizenship status, ancestry, age, disability, sexual orientation, gender identity or expression, marital status, genetic disposition, veteran status, or any other basis protected by federal, state, and/or local law.