Careers at EMA

Product & UX Designer

The Product & UX Designer is responsible for the design of customer-facing products, portals and user journeys. This position seeks an individual motivated to define and refine product designs, from ideation through maturity, to achieve business goals and increase user engagement and delight.

The primary focus of this role will be to design products that are simple to use, advocate for the end-user, increase usability, and meet business goals in accordance with the product, technical and business direction of the organization. This position will require a broad range of skills, from high-level design and strategic thinking to wireframing and pixel-perfect prototyping. The products designed should ultimately be easy to use and visually appealing. This role works closely hand-in-hand with the product and technology teams and other cross-functional teams and key stakeholders.

The ideal candidate should be self-motivated, research-driven, skilled at design thinking, and results-oriented.

This role reports to:
Senior Director of Product, Product & Technology

Key Responsibilities

Design Strategy & User Experience Design

  • Lead user journey mapping, high-level flows and use cases.
  • Define and maintain key personas to target for products.
  • Create clickable prototypes to share internally and externally for feedback and requirements gathering.
  • Strong knowledge of responsive web design to provide design solutions that can be easily implemented for mobile, tablet and desktop formats. 

Design Research

  • Partner with product, business analysts and researchers to define surveys, user interview scripts, and usability / UX test scenarios.
  • Provide visuals and clickable prototypes to use in testing and surveys.
  • Provide insights and recommendations to move forward based on insights and feedback from user research.

Visual Design & Style Guides

  • Lead visual design definition and decisions for all product initiatives, ensuring consistency in style and presentation across the suite of products and services.
  • Ensure UI style guide consistency in development and build a visual style guide language 
  • Provide pixel-perfect designs, including detailed redline specifications to show font sizes and spacing for developers when needed.

Represent the Voice of the Customer

  • Partner with marketing to ensure consistency in how we visually show and describe the products across marketing channels.
  • Consult on product design and user experience decisions for other internal groups, addressing requirements for product delivery, ongoing product operations and product marketing.
  • Partner with key collaborators and stakeholders on product enhancements and UX-related projects.

Educational Requirements

  • Bachelor’s Degree required

Experience Qualifications 

  • 3-5 years UX or product design experience
  • Responsive and mobile web design experience 
  • Strong creative, collaborative and innovative thinker, able to partner with stakeholders and work through complex requirements to address user needs
  • Excellent ability to define and communicate product design concepts and visions
  • Experience with assessment player design or learning management system design is preferred but not required.
  • Proficient in Sketch, XD, Invision, Figma, or other platforms for prototyping and gathering feedback internally and externally.
  • Proficient use of Pastel, Google Docs, Google Presentation, or similar soliciting feedback internally or externally.
  • Experience designing products and user journeys for K-12 / academic markets a plus
  • Salesforce experience a plus

To Apply:

Candidates who share our passion for excellence are encouraged to send their resume and a cover letter (including salary requirements) to Please reference PUXD2021 in the subject line. No phone calls, please.

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The Enrollment Management Association offers our employees a Total Rewards package, which includes compensation and a range of market-relevant benefits. We believe in compensating well for excellent work. We balance our total rewards with pay and provide great benefits.

Paid Time Off & Holidays

We want you to take time off for you and your family. We offer up to 25 days of vacation, 10 sick days, 3 personal days plus 13 federal holidays.

Health & Income Protection

We offer medical, dental (at no cost to you), vision (at no cost to you), short-term and long-term disability, group life insurance and more.

Paid Maternity Leave & Parental Leave

We believe that having that time to spend with your family is important. We offer 8 weeks of paid maternity leave and 2 weeks of paid parental (secondary caregivers) leave.

Work from Home & Remote Workers

We offer opportunities to work from home up to two days per week for suitable positions and we have positions that allow for remote employees.


We offer Employee Assistance Program and gym and fitness membership fee reimbursement up to a certain amount.

Tuition Reimbursement

We are dedicated to developing a capable and knowledgeable workforce.  We provide financial support to employees who participate in externally sponsored educational courses.


We offer a retirement plan that employees can participate upon hire with a very generous employer contribution following an employee contribution of just 2%. We also provide you with the option to invest in a Health Savings Account, Flexible Spending Account and Dependent Care Account.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request reasonable accommodations by sending an email to

Equal Employment Opportunity

The Enrollment Management Association is committed to the principles of equal employment opportunity. It is the policy of The Enrollment Management Association to recruit, hire, and promote for all positions and to administer all Human Resource matters such as wages, benefits, assignments, promotions and all other terms and conditions of employment without regard to race, color, religion, creed, sex, national origin, citizenship status, ancestry, age, disability, sexual orientation, gender identity or expression, marital status, genetic disposition, veteran status, or any other basis protected by federal, state, and/or local law.