How are families using the SAO supported by EMA?

Families are the most important part of the SAO process. EMA provides extensive service and support to families using the SAO to apply to our schools. 

This includes: 

• Live and recorded webinars 
• Step-by-step instructions (video and PDF) 
• Full-time professional Customer Service Center available via phone, live chat, and email 
• Intuitive and streamlined workflows and portal to gather, track, and complete application requirements
• Secured submission flow to pay for an application using a Credit card or a fee waiver
• Electronically receive application fee waivers granted by schools
• Streamlined processes and access for families working with community based organizations 

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